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'It went into things like, you know, how could we possibly tell people that we 1_____ them completely and then search them when they leave. So we started going from the very 2____ issues of, for example, getting people to choose what 3____ they wanted to use, if at all, and what 4____. We went from there, and i think we started with all the very small     things, as 5____. But then people started saying, 'Well, but if we can 6____ our own this and that, why can't we choose what 7____ we work?' And slowly we started going through a 8____ which said that .... we applied a tool, it's a mental tool, to everything, which was really what we called the three 'why's, which was to ask three 'why's in a row about 9____. And almost nothing stands up after that. When you say, 'Why are we wearing 10____ and ties?' and people say, 'So we'll look more like each 11____' and so 'Why do we want to look more like each other?' and these things suddenly start going 12____.'