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Hugo was the new man in the travel agency. He'd only been working there Assistant to the as an Manager for three months d he really enjoyed an his job. Hugo was looking forward the moment to when he would become manager so that he could a work with customers by himself The only problem with lived long way fro his job was that Hugo a the office, so the way there and back took ages. He hated wasting and fell into new habit of read time a ing the train. He travel magazines. The dis- on read advantage seemed to turn into an advantage: Hugo read the latest news about tourist resorts, people's experiences and analytical articles tendencies on and in the tourist business. He accurately prospects made notes on the most useful information. He thought that the knowledge could compensate for his own poor travel experience, and would eventu ally help his clients, too.
One day, a retired couple turned up the office.
"We are planning to celebrate our 45th wedding anniversary in Alice Springs. Can you arrange a tour there for us? "
"Yes, sir, we certainly can," the manager said promptly. "Sit down, please. My assistant, Hugo will make coffee for you. I'll enquire about the hotel and flight availability and calculate the total cost of the trip. It'll take ten minutes."
"You are very efficient," the lady looked impressed. "Thank you. But could I have weak tea in stead of coffee? I've weak for got heart, coffee is poison for me"
"of course, no problem. Hugo, did hat?" and the you hear manager focused on the calculation.
" Why do you want to go to Alice Springs?" Hugo asked the couple, serving their tea on the coffee table.
"It's because of my wife," the gentleman said "Her name's Alice. And she thinks romantic to there for that it will be go our anniversary."
"There's one more reason," the lady added. "Once I had a ring with a beautiful opal. It was lost, and I want to get another one like it. It was my mum's, and I remember her saying that the ring had been delivered from Alice springs. It is somewhere in Australia, isn't it?"
"It is," Hugo nodded. "It's in Central Australia." He paused, and added: "I'm sorry, it's not certainly my business, but I'm sure you should not go there at this time of the year."
The customers raised their eyebrows.
"It's hot place, actually. Day temperatures are in the high thirties, and often go far above forty. Taking into consideration the weak heart..."
The couple looked puzzled.
"But ring?" the lady muttered at last.
"If you want to go to somewhere really unusual, consider New Zealand instead. It has milder temperatures and the views there are fantastic! I can show you photos of some hotels that provide very comfortable stays. And as for the ring well, if you fly via Hong Kong, you can buy it right inside the airport. There's a shop there that offers a very good choice of opals. I can give you the contacts if you want."
"Good job." Hugo heard his boss's voice while he was searching for the contacts of the Hong Kong shop in his notes. "I've been watching you talk with those people. You definitely care for the customers, and the agency's image, too. You've deserved promotion, Hugo. Start as a manager from tomorrow"
"Thank you, sir," Hugo looked up in surprise.
" But why didn't you put that you've been travelling across Australia and Oceania in your CV, I wonder? We appreciate applicants with rich travel experience. I mean, those who can advise customers from their own experience are always needed."