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TELEPHONE ETIQUETTE. The techniques of telephoning are very much the same in all countries. Only remember your good telephone manners: 1. When talking on the telephone – speak clearly, not too fast but not too slowly either. Take your cigarette out of your mouth, and do not shout. If it is a casual or a business talk you need to sound friendly. A smile will make your voice pleasant, friendly, accommodating, and attending. 2. Make sure that your conversation with a busy person is a brief as possible. List key points you want to make in note form before you place the call. Check off each point as the call moves along. Then you will never forget what you wanted to say and will not keep another person on the phone too long. 3. When calling a friend or a person who knows you but does not recognize your voice – do not play a guessing name: “Guess who?”. Announce yourself promptly. 4. When you get a wrong number do not ask: “ What number is this?” It is a good manner to ask: “Is this two-three-four-six?” If not – apologize. 5. If a wrong-number call comes through do not lose your temper. Simply say: “Sorry, wrong number” – and hang up. Do not bang the receiver. 6. Always identify yourself when making a call, especially if you are calling on business: “This is Mrs Smith from the head post-office. Could I speak to Mr Jones?” 7. If you have a visitor, do not carry on a long chat while your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment.